FAQ

Frequently Asked Questions (FAQ)

1. Shipping & Delivery

Q: Where do you ship to?

A: We currently ship to physical addresses within the United States only. We do not offer international shipping at this time.

Q: How much does shipping cost?

A: We offer Free Standard Shipping on all orders shipped within the United States, with no minimum purchase required.

Q: How long will it take to receive my order?

A: Orders are processed within 1 business day (Monday – Friday). Once shipped, transit time is typically 2 to 4 business days. Most orders arrive within 3 to 5 business days of being placed.

Q: How can I track my order?

A: Once your order ships, you will automatically receive an email confirmation containing your tracking number and carrier details (USPS, UPS, or FedEx) to follow your shipment online.

2. Payments & Billing

Q: What payment methods do you accept?

A: We accept major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: What currency are prices listed in?

A: All prices on our store are listed and billed in U.S. Dollars (USD).

Q: Is my payment information secure?

A: Yes, absolutely. All transactions are encrypted through 128-bit SSL connections. We do not store your full card details on our servers, and all payments are processed through PCI-DSS compliant providers.

3. Orders & Support

Q: Can I change or cancel my order after placing it?

A: Because we process orders within 1 business day, please contact us as soon as possible at support@dovyn.store or +1 (321) 343-3154 if you need to update your address or cancel an order. Once an order has been processed or shipped, modifications may not be possible.

Q: What if my package is marked as delivered, but I haven't received it?

A: Please check around your property or with neighbors first. If you still cannot locate your package, contact our support team at support@dovyn.store within 7 days of the delivery notice so we can open an official inquiry with the carrier.