Shipping policy

Shipping Policy

Effective Date: 25/08/2026

This Shipping Policy explains how Dovyn processes, packages, and delivers orders placed on our online store.

Where We Ship

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Order Processing (Handling) Time

Orders are processed and prepared for shipment within 1 business day of being placed (Monday through Friday, excluding public holidays).

Order Cut-Off Time

Orders placed before 5:00 PM Eastern Time (ET) on a business day will begin processing the same day. Orders placed after 5:00 PM ET, or on a weekend or holiday, will begin processing the next business day.

Transit Time

Once shipped, orders typically arrive within 2 to 4 business days, depending on your delivery location.

Total Estimated Delivery Time

Combining our processing time and transit time, most orders arrive within 3 to 5 business days from the day they are placed.

Shipping Costs

We offer Free Standard Shipping on all orders shipped within the United States, with no minimum purchase required.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number so you can track your package's delivery progress.

Shipping Carriers

We ship orders using reliable major carriers, including USPS, UPS, and FedEx.

Undeliverable or Lost Packages

Incorrect Address: If a package is returned to us as undeliverable due to an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment. Additional shipping charges may apply in this situation.
Lost or Missing Packages: If tracking shows that your package was delivered but you have not received it, please contact us at support@dovyn.store within 7 days of the marked delivery date so we can open an investigation with the carrier.